Of course you can. Providing it’s within 30 days of purchase, if you’re not completely 100% satisfied with your order get in touch with us as soon as possible so we can try and resolve the issue – in many cases we’ll find a solution so that you won’t even need to return your items.

It’s as easy as 1-2-3… With our 3 Step Returns policy, the first thing to do is get in touch with our Customer Service team who’ll send you a returns form. Stage 2 is to repackage your goods in their original packaging, remembering to include the completed returns form we’ve also sent. Then simply return the package in the post, and providing the products reach us in their original condition, we’ll process your refund. When returning your items, we would highly recommend using a courier service that enables you to track the parcel’s progress back to our warehouse… Better to be safe than sorry!

If you choose to return an item to us, you as the customer are liable to cover the cost. That’s why we recommend using a courier, as unfortunately we can’t be held responsible for any products you return that go missing.

If for any reason at all you believe we’ve sent you faulty or defective items, we’ll try and get to the bottom of things as soon as possible. Call our Customer Service team and they’ll advise you on the best course of action and how to return your items. Rest assured, goods that are faulty will be refunded in full or exchanged.

Of course – usually we’ll issue refunds using the same method used to pay for the original purchase, so for example, if you buy using PayPal we’ll pop the money back into that same account.

For orders made using one of our gift cards, any refunds will be issued as another gift card or as a discount code for use on our website. If a product has been purchased through the use of a Net World Sports Gift Card and is subsequently exchanged for a product with a lower price, any remaining money owing will be issued as a Net World Sports Gift Card or discount code.

We will obviously aim to refund your money as quickly as possible, but because of the various stages involved in the process (and sometimes the need to return items), it can take up to 14 working days.

From 1st November, we will be offering an extended Christmas returns policy on all Christmas presents until the 31st January 2018, to ensure that everyone has the best possible Christmas! We hope that you’ll be happy with your Christmas gifts from Net World Sports. However, if for any reason you’re not 100% sure, please get in touch with our friendly customer service team so that we can help you to have a wonderful Christmas! We want to make shopping with us as simple as possible, so if you’re not happy with your purchase, we operate a simple three step returns policy: In the first instance please could you contact our friendly Customer Care team. They’ll be able to send you a returns form which you’ll need to print off and fill in. Repackage your goods in their original packaging with the tags still intact. Include the returns form within the package so when we receive it we’ll know exactly where it’s come from. Return the package back to us. We recommend using a courier that allows you to track its progress back to our warehouse. Providing your goods are in original condition your refund will be processed once we have received them. Please note Our extended Christmas returns policy means that any items purchased between 1st November and 23rd December 2017 can be returned up to 31st January 2018. After Christmas, the normal 30-day policy will resume. If you choose to return an item you will need to cover the cost of the return. The goods are your responsibility until they reach our warehouse and we can’t be held responsible for missing products, therefore we recommend that you use a courier which provides a tracking service. All items will be inspected upon return. Items must be returned in their original condition and failure to do so will result in a restocking fee being deducted from your refund. Delivery costs cannot be reclaimed and therefore will not be refunded. Custom or made-to-order products cannot be refunded.